We ship all orders via Canada Post Expedited Parcel or UPS. A tracking number will be provided to you at time of shipping. We process all orders during regular business hours (M-F 9:00 AM - 5:00 PM Eastern Standard Time). We will make our best efforts to ship your order in a timely manner however delays do occasionally occur beyond the control of Brama Lifestyles. Please note that some items may need to be ordered from the manufacturer which may cause additional delays.
Multiple Package Shipments:
Although we make every attempt to ship all orders complete, sometimes it may be necessary to break up orders in two or more packages or into multiple shipments.
Freight Bound Shipments:
Items that are too large to qualify for our standard shipping rates will be shipped via freight carrier. BramaInc.ca has established discounted rates with various Canadian freight carriers and will arrange your shipment door-to-door if you wish. In any event, you will always be notified of freight charges before your order is processed so that you can approve them.
Delivery Address Accuracy:
In order to ship your package, we require a complete street address with postal code to insure that you get prompt delivery. We are not responsible for shipments that are delayed, lost, or misdirected due to an inaccurate address being provided. BramaInc.ca will not be responsible if additional shipping charges are accrued because of incorrect or incomplete addresses. If a problem with a shipping address is discovered, we will attempt to contact you and correct the problem however it is ultimately your responsibility to provide us with accurate information.
Damaged, Lost Or Short Shipments
Damaged, lost or short shipments should be reported to us immediately so that we can re-ship the merchandise and/or register a damage claim with the appropriate carrier. Please do not accept packages that are obviously opened or damaged. Keep damaged goods and containers exactly as they were delivered until you're advised otherwise.
Make sure to inspect all freight-bound shipments prior to accepting the contents for any damage. Report damage directly to the delivery person and clearly mark the bill of lading as "DAMAGED". All damaged shipments must be reported to us within 24 hours of delivery. Report all damaged shipments to: firstname.lastname@example.org