We sincerely believe Fontana is the best wood-fired oven on the market. This is why we offer the best-in-class warranty on all of our ovens. There is a two-year warranty against manufacturer defect. There is also a four-year warranty on the dome of the cooking chamber. We stand by the quality & durability of our product, and we will continue to do so after the sale. Should you ever have a problem with your oven within the warranty period, please let us know using our contact page or call us. We will work to resolve any issue(s) that are a result of manufacturing defect.
Unfortunately, because of the fragile nature of the stones, we do not offer a warranty on the stones. However, should your oven arrive with a damaged stone, please contact us immediately.
The warranty does not cover the following items:
• damage as result of shipment or transporting that has not been highlighted in the bill of lading at the time of receiving of the oven
• damage as result of negligent unpacking of the oven
• damage as result of the oven being improperly assembled or installed
• damage as result of heating the oven beyond its max temperature rating
• damage as result of using combustible material other than wood to light fires in the oven
• damage or corrosion as result of exposure to the elements and/or chemicals
• damage that results in a broken or stuck chamber thermometer
What kind of warranty is included with the stones?
Due to the fragile nature of the stones, we do not offer a warranty on the stones. This is standard industry practice. However, should your oven arrive with a broken or cracked stone, please contact us immediately.
Unfortunately, we cannot replace stones that have small chips in them. Because these stones are handmade, air dried & then kiln dried, it quite often results in imperfections and chipping along the edges. These chips do not alter the performance of the stone or oven, therefore are not considered a defect. If a customer finds chips on the stone bothersome, we recommend rotating the stone when possible to achieve the smoothest surface or touching up the edge with sandpaper.